Getting in touchBog'lanish
Write to us and a person will answer, usually within two working days.
It helps if you say which device you are using, which version of the app, and the email address or phone number on your account.
Bizga yozing — odatda ikki ish kuni ichida jonli odam javob beradi.
Qaysi qurilmadan foydalanayotganingizni, ilova versiyasini va hisobingizga bog'langan pochta yoki telefon raqamini yozsangiz, tezroq yordam bera olamiz.
Common questionsKo'p beriladigan savollar
How do I sign in?Qanday kiraman?
Enter an email address or a phone number and we send a six-digit code. There is no password to remember. You can also sign in with Apple, Google or Telegram, or set up a passkey on your device.Elektron pochta yoki telefon raqamini kiriting — biz olti xonali kod yuboramiz. Eslab qolinadigan parol yo'q. Shuningdek, Apple, Google yoki Telegram orqali kirishingiz yoki qurilmangizda passkey o'rnatishingiz mumkin.
The code never arrived.Kod kelmadi.
Check the spam folder first. Codes can take up to a minute. If a minute has passed, request a new one — the old code stops working as soon as a new one is sent. Still nothing? Write to us with the address or number you used.Avval spam papkasini tekshiring. Kod bir daqiqagacha kechikishi mumkin. Bir daqiqa o'tgan bo'lsa, yangisini so'rang — yangi kod yuborilishi bilan eskisi ishlamay qoladi. Baribir kelmasa, ishlatgan manzil yoki raqamingizni yozib bizga murojaat qiling.
How do I book a tour?Turni qanday bron qilaman?
Open the tour, pick a date, and confirm. The operator running that tour then confirms your place, and you can message them in the app about the meeting point and anything else.Turni oching, sanani tanlang va tasdiqlang. So'ng o'sha turni tashkil qilayotgan operator o'rningizni tasdiqlaydi, siz esa uchrashuv joyi va boshqa savollar bo'yicha ilova orqali yozishingiz mumkin.
How do I change or cancel a booking?Bronni qanday o'zgartiraman yoki bekor qilaman?
Message the operator in the chat for that booking. Cancellation and refund terms are set by the operator running the trip, not by SAIR, so they are the ones who can change it.O'sha bron chatida operatorga yozing. Bekor qilish va pul qaytarish shartlarini SAIR emas, safarni tashkil qilayotgan operator belgilaydi — shuning uchun uni o'zgartirish ularning qo'lida.
Something in a listing is wrong, or a profile is abusive.E'londa xato bor yoki profil qoidabuzarlik qilyapti.
Report it from the listing or the profile in the app, or write to us with a link or a screenshot. We review reports and remove listings and accounts that break the rules.Ilovada e'lon yoki profil sahifasidan shikoyat yuboring, yoki havola hamda skrinshot bilan bizga yozing. Shikoyatlarni ko'rib chiqamiz va qoidalarni buzgan e'lon va hisoblarni olib tashlaymiz.
How do I delete my account?Hisobimni qanday o'chiraman?
See the account deletion page. It explains what is removed, what has to be kept, and how long it takes.Hisobni o'chirish sahifasini ko'ring. Unda nima o'chirilishi, nima saqlanib qolishi va qancha vaqt ketishi tushuntirilgan.
Which devices does SAIR run on?SAIR qaysi qurilmalarda ishlaydi?
iPhone and iPad running iOS 16 or later, and Android phones. The app is in Uzbek.iOS 16 va undan yuqori versiyadagi iPhone va iPad, hamda Android telefonlar. Ilova o'zbek tilida.
Tour operatorsTur operatorlar
If you run tours in Uzbekistan and want to list them on SAIR, write to [email protected] with your company name and what you offer, and we will set up a company account and show you the dashboard.
O'zbekistonda turlar tashkil qilsangiz va ularni SAIR'ga joylashtirmoqchi bo'lsangiz, kompaniya nomingiz va takliflaringizni yozib [email protected] ga murojaat qiling — kompaniya hisobini ochib, boshqaruv panelini ko'rsatamiz.